Last updated: 11 November 2026
We charge per review and we refund per review. This page explains exactly when you get your money back.
Our money-back guarantee
If a review in your order is not removed within the estimated completion date we confirmed for it, you receive a 100% refund of the fee paid for that review.
When you are refunded
- Not removed in time: the platform did not remove the review within the confirmed timeline.
- Not eligible: our evaluation finds the review does not breach any platform policy, so we do not file a dispute.
- Already gone: the review was removed or deleted before we started work.
- Duplicate payment: you were charged twice for the same order.
- Cancellation before evaluation: you cancel while the order is still “Pending Evaluation”.
When a refund does not apply
- The review was removed within the confirmed timeline.
- The order contained false information or forged evidence.
- You cancel after the review has been removed.
Partial refunds
Orders with several reviews are refunded review by review. For example, if you ordered three reviews and one could not be removed, you are refunded the fee for that one review.
How refunds are paid
Refunds go to the original payment method. We issue them within 5 business days of the timeline expiring or of your request being approved. Your bank or PayPal may take a further 5–10 business days to show the credit.
Reinstated reviews
If a review we removed is reinstated by the platform within 30 days, tell us. We will dispute it again at no charge or refund it.
Your statutory rights
The service is offered to businesses. If you are a consumer, nothing in this policy affects the rights you have under the consumer law of your country, including any right of withdrawal that applies to service contracts.
How to request a refund
Email info@fixmyreviews.si with your order number and the review concerned. Please contact us before opening a dispute with your bank, so we can resolve it quickly.