Trustpilot scores are visible in search results and on comparison sites, so one misleading review can affect buying decisions far beyond the Trustpilot page itself.
Trustpilot lets every business flag reviews from its Business account, free of charge. The flag only succeeds when it names the correct reason and the Content Integrity team can verify it. Our Trustpilot review removal service prepares that case for you and follows it through to a decision.
Which Trustpilot reviews can be removed?
Trustpilot removes reviews that break its own rules. These are the cases we handle most often:
- Not based on a genuine experience: the reviewer never bought from or interacted with your company.
- Harmful or illegal content: hate speech, threats, defamation or discriminatory language.
- Personal information: names of private individuals, phone numbers, emails or addresses.
- Advertising or promotional content: reviews that promote another company or contain promotional links.
- About a different business: the review describes a company with a similar name or another product.
Which Trustpilot reviews cannot be removed?
A genuine review from a real customer or employee that follows the rules will stay, even when it is harsh or you disagree with it. We check every link before filing. If your review does not break a policy, we tell you and refund it. For honest criticism, a calm public reply usually does more for your reputation than a removal attempt.
How our Trustpilot review removal service works
- Submit the link. Paste the direct link to the Trustpilot review on the order form and tell us why it is unfair.
- We evaluate it. We match the review to the specific Trustpilot policy it breaks and assign an Easy, Medium or Hard tier.
- You get a date. We email your estimated completion date: 24–48 hours, 3–7 days or 7–14 days depending on the tier.
- We file and follow up. The dispute goes through Trustpilot’s official reporting channel. You track it in My Account until the review is removed or refunded.
How much does Trustpilot review removal cost?
The launch price is $9.99 per review instead of $99.99. If Trustpilot does not remove the review within the confirmed timeline, you get a 100% refund for that review.
How to report a Trustpilot review yourself
Log in to Trustpilot Business, open “Manage reviews”, find the review and choose “Flag review”. Pick the reason that applies and add a short explanation. Trustpilot may ask the reviewer for proof of experience before it decides.
Doing it yourself is free. Our service is for owners who would rather hand over the policy research, the wording and the follow-up.
Trustpilot review removal FAQ
Can you remove a Trustpilot review?
A business cannot delete a Trustpilot review, but it can flag it. Trustpilot removes reviews that break its guidelines, for example reviews that are not based on a genuine experience.
Do I need a paid Trustpilot plan to flag reviews?
No. Flagging is available to every business with a free Trustpilot Business account.
What happens after a Trustpilot review is flagged?
Trustpilot’s Content Integrity team assesses the flag. It may hide the review temporarily and ask the reviewer for documentation before making a final decision.
How much does Trustpilot review removal cost?
Our price is $9.99 per review, refunded in full if the review is not removed within the confirmed timeline.
Ready to dispute an unfair review?
$9.99 per review. Full refund for any review that is not removed.